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Bad Online Customer Service

Bad Online Customer Service

Recently, I bought an eBook online through one of the Malaysian auction website. Once I bought it and made the payment, I requested the download link from the seller, and the email above is which the seller replied me.

This is not first time I received emails like the above, I have received more than 20 sellers (all of them are Malaysians).

Here are the mistakes:

- it doesn’t have greeting
- it doesn’t have name/signature
- it doesn’t sound polite, courteous, friendly whatever
- the seller doesn’t use the capital letter properly (I believe he/she is educated)

This is a great example how to damage your image as a sell.

My lesson for him/her:
- Even he/she is on internet and doing internet business, he/she is dealing with human but not machine.

Use Keywords In Page Titles

Use Keywords In Page Titles

It is recommended to use keywords in page titles itself. This title tag is different from a Meta tag, but it’s worth considering it in relation to them. Whatever text one places in the title tag (between the and portions) will appear in the title bar of browsers when they view the web page. Some browsers also append whatever you put in the title tag by adding their own name, as for example Microsoft’s Internet Explorer or OPERA.

The actual text you use in the title tag is one of the most important factors in how a search engine may decide to rank your web page. In addition, all major web crawlers will use the text of your title tag as the text they use for the title of your page in your listings.

If you have designed your website as a series of websites or linked pages and not just a single Home Page, you must bear in mind that each page of your website must be search engine optimized. The title of each page i.e. the keywords you use on that page and the phrases you use in the content will draw traffic to your site.

The unique combination of these words and phrases and content will draw customers using different search engine terms and techniques, so be sure you capture all the keywords and phrases you need for each product, service or information page.

The most common mistake made by small business owners when they first design their website is to place their business name or firm name in every title of every page. Actually most of your prospective customers do not bother to know the name of your firm until after they have looked at your site and decided it is worth book marking.

So, while you want your business name in the title of the home page, it is probably a waste of valuable keywords and space to put it in the title line of every page on your site. Why not consider putting keywords in the title so that your page will display closer to the top of the search engine listing.

Dedicating first three positions for keywords in title avoiding the stop words like ‘and’, ‘at’ and the like is crucial in search engine optimization.

If Marketing Firms Spam You, Don’t Pick Them!

If Marketing Firms Spam You, Don’t Pick Them!

If you want to know how to pick a right marketing firms regardless offline or online. Follow this golden rule and you will never failed.

The Golden Rule:
If Marketing Firms Spam You by Email, Don’t Pick Them!

In today’s world, marketing is all about relationship. Spamming other people’s email boxes is spoiling relationship because most people consider unsolicited emails an invasion of privacy. If marketing firms spam you, which mean sthose firms don’t know how to respect your privacy and the most serious, they don’t know how to do marketing AT ALL!

According to eMarketer, a research firm specializing in Internet Marketing, average computer users receives 97 emails per week. Most of emails will be deleted before they even open them. How easy computer users to delete spam from an email box with only couple of clicks. Spamming is not an effective online marketing strategy. If marketing firms spam you, which means those firms don’t know the effectiveness of spamming.

Virtually, every Internet Service Provider (ISP) has a zero tolerance policy to spammers. ISP will block your emails. If marketing firms spam you, which means sooner or later, their email addresses will get blocked.

Again, one of the Golden Rules to pick a right marketing firms:
If Marketing Firms Spam You by Email, Don’t Pick Them!

Apple - iPad

Apple - iPad

As we all know, Apple just launched a new products called iPad. After watching the video on Youtube which Steve Jobs presented iPad, I always believe Apple has remarkable products compare to other competitors. But I am wondering what will be the next product.

After reading a book written by Seth Godin called Purple Cow, I would like to share my idea what should Apple next product be (just for fun).

I called it iThink.

My Idea - iThink

My Idea - iThink

Whatever you think, it will transmit to your iThink, you don’t even have to touch the screen to switch on your iThink, to open a browser, to browse a website, to flip an eBook etc.

Sounds funny and unbelievable? All remarkable products start with crazy ideas. :)

Stop Buying and Selling Email Addresses

Stop Buying and Selling Email Addresses

Stop buying and selling email addresses!

This is my message to all online marketers.

I received two calls today to sell me email addresses but I rejected them even they told me they have more than 5 years experience of online marketing. I don’t understand why some of the online marketers still don’t know what is the most important thing online even they have been online for more than 5 years. It is about relationship.

Basically, there are three reasons why I rejected them:

1) Not Targeted

When you buy email addresses online, those email addresses or customers are not targeted. For example, if you buy 10,000 email addresses, out of 10,000 email addresses, how many percent really interested in your products or services? If out of 10,000 email addresses, only 10% in your products or services, that’s not targeted enough. You are wasting your money and time to buy them.

2) Relationship

Relationship is the most important thing marketers have to build online. Even those email addresses are targeted, but what makes them believe in you, your website, your company, your products and services. When you send emails to them, most probably they will report your emails as spam emails because they don’t know you.

Again, stop buying and selling email addresses, learn how to do email marketing effectively. Once you know how to do email marketing effectively, you can use it in any businesses.

The World Has Changed

The World Has Changed

The world has changed. If you don’t believe, go to your nearest bookstores and find out yourselves.

I love to read books because books help me to grow, to think and help me to know what is happening around me. When you go to bookstores, then go to marketing department, you will realize that almost 95% books on the marketing department book racks are about online marketing. Search Engine Optimization, Facebook Marketing, Blog Marketing, Social Media Marketing, etc.

Few of the major bookstores in Malaysia are Kinokuniya, Borders, MPH and Popular, they have the similar situations. Some of the even are 100% online marketing related books on their book racks.

So, ask yourselves a question. The world has changed, how about you?

I would like to share a video on Email Marketing which is very useful.

Autoresponder - Email Marketing

Autoresponder - Email Marketing

There are a lot of channels for direct marketing. We can use Direct mail, Telemarketing, Email Marketing, Door to Door Leaflet Marketing, Couponing, Direct selling, etc.

Email Marketing via autoresponder is one of the most effective ways to promote your online business. Regardless what channels you drive your traffic to your websites, but if you can’t capture your potential customers’ email addresses, you are losing your business.

I know there are a lot of bloggers, Facebook marketers, eBayers, etc keep doing their marketing strategies without capturing their potential customers’ email addresses, finally they failed.

Companies need email addresses to promote their latest products, latest information, survey, polls, engaged with customers, etc. If we keeping sending emails to our customers (valuable information), we are actually building relationship with them. We are enhancing relationship with our customers and encourage customers royalty and repeat business.

And, with autoresponder, you can do your email marketing easily. You can schedule your emails to send to your customers. You can track your email marketing campaign because email marketing is measurable.

But bear in mind that, email marketing is not equal to spamming. You send email to those subscribe to your email campaign but not simply send out bulk emails to those you don’t know. If you are doing this now, you are actually damaging your companies rather than building it.

Finally, if you once have permission to talk to someone, it’s much easier to make a sale.

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